Compressor 3 Submit button is greyed out

Compressor 3 Submit button is greyed out (February 15, 2017 01:54PM) Trig Simon
Hello Ken,
Working with FCP7 for years now, but tonight I find that the Submit Button is greyed out. Do you have any idea what could cause this?

Thanks to anyone that can help.

Trig Simon
Video Images by Trig
11101 Co Rd J
Delta OH 43515
419-693-0872
apple@bex.net

Image is scaled down as it exceeds forum's screen width. Original image size: 1045x307
Re: Compressor 3 Submit button is greyed out (February 16, 2017 06:04AM) Ken Stone Admin
Trig,

Found some old tips on this.

Delete the User Preferences

You can resolve many issues by restoring Compressor back to its original settings. This will not impact your project files. To reset your Compressor user preference settings to their original state, do the following:
In the Finder, go to ~/Library/Preferences—the tilde (~) represents your Home folder.
Remove the following files from the Preferences folder:
com.apple.Compressor.CompressorSharedService.plist
com.apple.compressor.Compressor.plist
Note: This will not delete any custom settings that you may have created. Custom settings are stored in ~/Library/Application Support/Compressor.

Repair File Permissions
Close all the files and applications that you have open.
Open Disk Utility (located in the Utilities folder in Applications) and select your startup disk in the list on the left.
Click First Aid.
Click the Repair Disk Permissions button.


Remove and reinstall Compressor

To reinstall Compressor effectively, you need to remove the application, its receipts and associated files, then install Compressor and use Software Update to install additional updates. Follow the steps below to completely reinstall a fresh copy of Compressor. Note: Make sure that you have the installation discs for the application that Compressor was bundled with and the serial number handy before starting this.
Use Finder to remove the following listed items:
/Applications/Apple Qadministrator.app
/Applications/Apple Qmaster.app
/Applications/Compressor.app
/Applications/Utilities/Batch Monitor.app
/Library/Application Support/Apple Qmaster (the folder)
/Library/Frameworks/AECore.framework
/Library/Frameworks/Compressor.framework
/Library/Frameworks/MediaServerAPI.framework
/Library/Frameworks/Qmaster.framework
/Library/Logs/Qmaster (the folder)
/Library/PreferencePanes/Apple Qmaster.prefPane
/Library/Receipts/Compressor.pkg
/Library/Receipts/Qmaster.pkg
/Library/Receipts/Qmaster_Frameworks.pkg
/Library/StartupItems/Qmaster (the folder)
In Finder, choose Go > Go to Folder.
Type the following path:
/usr/sbin/
Click the Go button.
Locate the following items from that Finder folder, and drag them to the Trash: 
qmasterca
qmasterd
qmasterprefs
qmasterqd
In Finder, choose Go > Go to Folder.
Type the following path:
/var/spool/qmaster/
Click the Go button.
If there are any folders inside the qmaster directory, drag them to the Trash.
From your install disc, reinstall Compressor and Apple Qmaster.
When finished, use Software Update (under the Apple menu) to update your software to the latest version.
Re: Compressor 3 Submit button is greyed out (February 17, 2017 06:02AM) Trig Simon
Thanks Ken,
In the fear that I could not locate Compressor 3.5.3 again and wasn't available online, I did not want to delete that app.

So, I searched and quickly found this site 'Pro Applications Update 2010-02, and it worked. FCP7 opened OK, and the Compressor worked.

Thought I would pass the link along to your friends.

?Pro Applications Update 2010-02 Download
[support.apple.com]

Pro Application Update 2010-02 adds compatibility for new camera formats, improves overall stability and addresses a number of other minor issues.
This update is recommend for all users of Final Cut Studio, Final Cut Server, and Logic Studio.
Application included in the update:
? Final Cut Pro 7.0.3
? Motion 4.0.3
? Color 1.5.3
? Compressor 3.5.3
? Apple Qmaster 3.5.3
? Cinema Tools 4.5.1
? Post Date: Sep 15, 2010
? File Size: 321.1 MB
? System Requirements
? Mac OS 10.5.8 or later
? QT 7.6.2 or later 

Trig Simon
Video Images by Trig
11101 Co Rd J
Delta OH 43515
419-693-0872
apple@bex.net
Re: Compressor 3 Submit button is greyed out (February 17, 2017 06:06AM) Ken Stone Admin
Hi Trig,

Good to hear that you got it up and running.

--ken
Sorry, only registered users may post in this forum.

Click here to login